PRIVACY POLICY

Global Grape Group B.V. with its registered office in Amsterdam at Prins Hendrikkade 189B hereinafter referred to as “Christoffe Champagne” attaches great importance to the responsible handling of personal data of its visitors.  Christoffe Champagne therefore processes your personal data carefully and with due observance of the provisions of the Personal Data Protection Act and the General Data Protection Regulation in this regard.

In this Privacy Statement, Christoffe Champagne  informs you about the way in which Global Grape Group B.V.  processes your personal data and how you can change or object to it. This Privacy Statement only applies to the services offered by Christoffe Champagne on www. chriscoolchampagne.com

Article 1: Explanation of personal data and specific purposes for their processing

Personal

Christoffe Champagne uses data to offer you the most personal shopping experience possible. Christoffe Champagne fits what you find on www.christoffechampagne.com looks after your interests. Christoffe Champagne uses, for example, data from previous orders, your IP address and cookies. You can read more about cookies here.

Purpose

Christoffe Champagne therefore collects and processes your personal data. By visiting www.christoffechampagne.com, you agree to this Privacy Statement and you consent to the processing of your personal data as described in this Privacy Statement.  Christoffe Champagne uses your data for various purposes. After this, you can see what those goals are. We use data received from you, but also data collected by ourselves. For example, data about your visit to our website. Below is an overview of personal data that may be processed by Christoffe Champagne.

Order

For your order, Christoffe Champagne needs your name, e-mail address, address(es), payment details and sometimes also your telephone number. This allows us to deliver your order and keep you informed about your order. Christoffe Champagne also provides this information to others if necessary for an order, for example to delivery services and our distribution center.


If you click www. christoffechampagne.com order from an external seller, Christoffe Champagn gives  your details to this seller. We require our third-party vendors to handle your data as carefully as Christoffe Champagne does.

Your account

In your account at www. christoffechampagne.com Christoffe Champagne stores  the following information: your name, address(es), telephone number, e-mail address, delivery and payment details & details of your previous orders.

Customer service

You can email our customer service. In order to be able to help you quickly with questions, we use your data as mentioned under 1.3 and/or 1.4 and we make notes that we keep. Christoffe Champagne records data about the telephone conversation and stores chats. for analysis and improvement of our services. Sometimes Christoffe Champagne uses another party to answer your questions. They can use your data for this.

Newsletters

you can sign up for our various newsletters. Christoffe Champagne has general and personal newsletters. Christoffe Champagne  compiles the personal newsletters on the basis of your data as mentioned under 1.3 and/or 1.4 and in particular previous orders. That makes the newsletter more interesting for you. If you no longer  wish to receive newsletters from Christoffe Champagne, you can unsubscribe via an unsubscribe link in the e-mail.

Customer review

When writing a customer review, you can choose whether your personal data is visible to other visitors and whether Christoffe Champagne may contact you about your customer review. Where appropriate, Christoffe Champagne  keeps track of who writes which review and your reviews are also in your account.

Contests

If you participate in a promotion or competition, Christoffe Champagne  asks for your name, address and e-mail address in order to be able to carry out the promotion, to announce the prize winner(s) and to measure the response to advertising campaigns.

Personal shopping

Based on your previous visits to wwww.christoffechampagne.com, Christoffe Champagne  keeps track  of your shopping behaviour and personal preferences and Christoffe Champagne  can adapt its offer to you accordingly.  Christoffe Champagne uses cookies, your IP address and information about previous purchases. Read more about cookies and how to turn them off on https://www.allaboutcookies.org/.

Improvement of Christoffe Champagne’s services

Christoffe Champagne may use your data as mentioned under 1.3 and/or 1.4 to ask you to participate in a non-binding customer or market research. If third parties carry out that research for Christoffe Champagne, Christoffe Champagne will provide your e-mail address to that third party to carry out that research.

Fraud, infringement or other unacceptable customer conduct

Christoffe Champagne uses your data to investigate, prevent and counter fraud. If necessary, Christoffe Champagne  will hand over your data as mentioned under 1.3 and/or 1.4 to the government. Christoffe Champagne  may also provide your data as mentioned under 1.3 and/or 1.4 to the police, judicial authorities and other investigative services and other third parties in order to comply with legal obligations or with a court judgment, or to prevent, detect or prosecute criminal offences or unlawful conduct.

Pay afterwards

If you buy items and do not pay immediately, Christoffe Champagne  can check your creditworthiness.  Christoffe Champagne may make use of external agencies/third parties. For that research, Christoffe Champagne may provide your data to others, who may only use this data for that purpose.

Business customers

Data of business customers, partners or (their) contact persons are used and processed in the same way as those of private customers. If it is data of individuals, Christoffe Champagne  treats this data just like that of other customers of Amsterdam Wines.

Social media

In some places onw www.christoffechampagne.com, you can log in with your social media account. Your shopping behaviour can then be visible on your social media account. Christoffe Champagne will not be able to access your social media account.

Other purposes

Finally, Christoffe Champagne may use your data for other purposes, as specifically described when collecting your data.

 

Article 2: Transfer to third parties

Christoffe Champagne does not give your personal data to third parties, unless:

    1. The transfer takes place to a third party engaged by Christoffe Champagne for the purposes listed in this Privacy Statement, with which third parties Christoffe Champagne has concluded an agreement in which it is determined how this Cooperation Partner handles your personal data in a responsible manner;
    2. Christoffe Champagne is obliged by law to pass on personal data to competent authorities.

Article 3: Security of data

Christoffe Champagne uses – insofar as this may be required of it – appropriate technical and organizational security procedures, among other things to ensure that unauthorized persons do not gain access to your data and to prevent the loss, unlawful use or modification of the information that Christoffe Champagne receives.

Article 4: Availability and modification of your data

You can request access to your personal data that we process at any time. You can also make a request to have your data changed or deleted. For this you can send an e-mail to [email protected] or use the de-authorization option in your account. If you choose to delete your personal data, you will no longer be able to use the website, because the processing of your personal data is essential for the operation of the website.

Article 5: Cookies

It is possible that Christoffe Champagne uses first party session cookies during an ongoing session. These cookies are in principle functional in nature. In order to refuse all cookies or to be informed each time your computer receives a cookie, the “help” function on the toolbar of your computer’s browser can be used to change the settings of your computer. Some features on wwww.christoffechampagne.com may stop working if your computer cannot receive cookies.

Article 6: Liability Amsterdam Wines

Christoffe Champagne has no control over the possible use by third parties of your personal data. This Privacy Statement only relates to the personal data that Christoffe Champagne processes on behalf of www.christoffechampagne.com.  Christoffe Champagne does not accept any responsibility or liability for (the operation and/or content of) websites or services of third parties.

Article 7: Retention period

Christoffe Champagne stores personal data for a period of 12 months after your last visit to wwww.christoffechampagne.com, unless Christoffe Champagne is obliged by law to retain personal data for a longer period of time.

Article 8: Changes to the Privacy Statement

Christoffe Champagne reserves the right to amend this Privacy Statement. Any adjustment will be announced via wwww.christoffechampagne.com.

By using www.christoffechampagne.com after changes, you agree to a possibly amended Privacy Statement. For all changes, keep an eye on this page and wwww.christoffechampagne.com regularly. The current Privacy Statement was updated on 13-01-2021.